Terms
Last updated 30 October 2026
These are the terms for using CallXAI. We've kept them short. By using CallXAI, your company agrees to them.
The service
CallXAI is a call center app for Windows and Mac, with the servers it needs to place calls, deliver messages and run the optional AI. We work to keep it running well, and we improve it over time. It is provided as it is, without promises beyond what is written here.
Verification
Every business is verified before activation, with a short call, its company details and where it operates. Some features are switched on only after that check, depending on the rules in that country. We may decline to activate a company, or pause one, if we cannot verify it.
Plans and payment
- Plans are priced per calling seat per month, as shown on our website. A seat is anyone who makes or takes calls that month. Teams of 1 or 2 callers pay the small-team price, and only callers on teams with AI switched on pay the AI price.
- You can pay a quarter ahead for 5% off, or a year ahead and get 12 months for the price of 10. Payments made ahead are not refundable.
- Calls, rented numbers, number checks and verification numbers are paid from your prepaid balance as you use them.
- Calls are billed in 6-second steps, with a minimum of 6 seconds. Unanswered calls are free.
- Each rented number includes 500 inbound minutes a month, shared across your company. Extra inbound minutes are charged per minute.
- You pay by crypto top-up today; card payments are coming. If a top-up needs a currency conversion, the payment network's conversion fee (about 1.5%) is added at checkout. Top-ups are used for the service and are not refunded as cash, except where the law requires it.
- When your balance runs out, calling stops until you top up again.
No contracts
There is no minimum term. On monthly payment you can remove seats or stop topping up at any time, and you won't be charged for months you don't use. A quarter or a year paid ahead runs to its end and is not refunded.
Using CallXAI lawfully
Your company is responsible for how it uses CallXAI, including:
- following the calling rules of every country you call, such as calling hours, consent and do-not-call lists;
- telling clients when calls are recorded where the law requires it;
- having the right to use the leads you import and the caller IDs you show;
- never using CallXAI for fraud, harassment, threats or spam.
Our Acceptable Use Policy is part of these terms and lists the uses that are not allowed. We may suspend an account that breaks it, or that puts our phone lines or other customers at risk.
Company email
- Company email is for one-to-one conversations with your clients. Spam, cold email and bulk sending are not allowed.
- We may suspend mailboxes or sending addresses that are used for abuse, or that harm email delivery for other customers.
- Domains bought in the app renew automatically every year and are paid from your balance. The pay-ahead discounts apply to the email add-on, not to domains.
Invite reward
When a company you invited pays for its plan, you get 10% of its plan fees as credit on your balance for 12 months. The credit pays plan fees only, not calls or numbers.
Your data
Your calls, transcripts, recordings, leads and customer data belong to your company. How we handle them is described in our privacy policy.
Liability
As far as the law allows, we are not liable for indirect losses such as lost sales or profits, and our total liability is limited to what your company paid us in the three months before the claim.
Changes
If we change these terms, we'll update this page and the date above. For important changes we'll tell your company's contact by email first.