Acceptable Use Policy
Last updated 30 October 2026
CallXAI is for businesses that call people lawfully and honestly. This policy is part of our Terms and applies to every company, manager and agent using CallXAI.
What CallXAI may not be used for
- Fraud or scams of any kind, including investment, trading and crypto scams.
- Pretending to be another person, company, bank or public authority.
- Harassing, threatening or abusing anyone.
- Automated or prerecorded calls to people who have not agreed to receive them.
- Calling numbers on a do-not-call register where the law prohibits it, or numbers that have asked not to be called.
- Showing a caller ID you are not entitled to use, or hiding who is calling.
- Debt collection practices that are illegal where you or the person you call are, such as threats, false statements or calls at prohibited times.
- Recording calls without the notice or consent the law requires.
- Spam, cold email or bulk email from CallXAI mailboxes.
- Anything that is illegal where the caller is or where the person called is.
Your company's responsibility
Your company is responsible for how its people use CallXAI, for the leads it imports and for following the laws that apply to its calls, including data protection, consent, recording and calling-hours rules. CallXAI provides tools to help, such as calling hours in the client's local time, consent rules, recording notices and do-not-call marking. Using them correctly is up to you.
What happens if this policy is broken
We may warn, limit or suspend an account that breaks this policy, or that puts our phone lines, carriers or other customers at risk. Serious or repeated breaches can lead to closing the account. Where we can, we tell you first and explain why.
Lawful requests
We cooperate with lawful requests from authorities, and we share the information we hold when the law requires it.
Reporting misuse
If you believe someone is misusing CallXAI, write to hello@callcenterx.cc with the number that called and the date and time of the call.