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The private call center app for Windows and Mac

CallXAI is a desktop app for running a call center. Agents call from it with a headset, and teamleaders and managers follow every call and lead from the same app.

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We don't collect, read, sell or train on your calls.

An illustration of the agent's screen during a call. Phone numbers can be hidden from agents, and the live tip only appears when AI is switched on for the team.

Each person sees what their job needs

Everyone signs in to the same app. Agents get a simple screen with the next client and a call button, while managers see the whole operation.

Agents
The next client, their local time, past calls and notes, and a button to call. Booking a callback or a meeting takes one click. You can hide phone numbers from agents.
Teamleaders
Teamleaders can listen in on live calls, and they get an alert as soon as an agent presses Ask for help. The team's calls, callbacks and leaderboard are in one place.
Managers
Leads, teams, numbers, recordings, sales and commission splits. Managers also decide what each team and each agent can see and do.
Back-office roles
A tech manager, a CRM manager or an accountant can have a role of their own, limited to their part of the work.

Everything a call center runs on is built in

Calls go out from the app itself

Agents call with a headset, right from CallXAI. There is no separate phone system to buy or set up, and backup lines keep you calling if a line has trouble.

You choose how much the app dials for each team, from fully manual to predictive. When an agent books a callback or a meeting, the client's local time is shown next to it.

  1. ManualThe agent picks a client and presses call.
  2. PreviewThe app shows the next client. The agent reads, then calls.
  3. PowerThe app calls the next client as soon as the agent is free.
  4. PredictiveThe app dials ahead and connects whoever answers to a free agent.

Numbers your clients recognize

Call from numbers you already own once they are verified, or rent local numbers in many countries for calling out and for taking calls. Incoming calls are routed by number and by client.

  • A client calls backThe agent who owns that client
  • A number for a teamThat team
  • A number for a teamleaderThat teamleader

Leads that are ready to call

Import your lists and assign them to teams and agents. Every call, note and checklist stays with the lead. Number checks find dead numbers before anyone dials them, so agents spend their day on people they can reach.

  • +•• ••• ••• 118Active
  • +•• ••• ••• 207Not in service
  • +•• ••• ••• 342Active
  • +•• ••• ••• 465Not in service
  • +•• ••• ••• 590Active

Supervision while calls are happening

Teamleaders and managers can stay close to every call without standing behind anyone's chair.

Call recording
Optional and set per country. Recordings are encrypted for your managers.
Listen in live
Hear any call as it happens.
Ask for help
A button that alerts the teamleader during a call.
Leaderboards
For teams and for agents. The manager decides who sees what.
Sales and commission
Track sales and split commission by your own rules.

Company email, next to every call

An add-on that gives agents and teamleaders mailboxes inside CallXAI, working much like the email they already use, for writing to their clients one to one. Each client's emails sit next to their calls, and agents are notified as soon as a new email arrives.

  1. Today 10:42Call, 6 minutesInterested. Wants the details by email.
  2. Today 10:51Email sentThe details you asked for
  3. Today 14:05Email receivedRe: The details you asked for
  4. Tomorrow 09:30Callback bookedIn the client's local time
An example of one client's history, with calls and emails together.
Mailboxes
Managers create, suspend and delete mailboxes, set up shared mailboxes and choose who can open which.
Your domain
Buy a domain in the app at the live price, paid from your balance. It is set up for you and renews automatically every year. You can also connect a domain you already own.
Good delivery
Every company sends from its own sending address, on a dedicated IP. Teams can have extra sending addresses, and optional inbox warm-up helps new mailboxes build a good reputation.
With the AI
When AI is on, your company's AI reads emails as part of each client's history, under the same privacy rules as calls.
For clients, not campaigns
Email is for conversations with your own clients. Cold email and bulk sending are not allowed.

Also included

  • Messages between people in your company
  • A calendar for callbacks and meetings
  • A time zone setting for each agent
  • Regional dialer servers, for example in Europe, for clear audio
  • Works when agents are on a VPN

What's said on your calls stays between you and your clients

Transcribing and analyzing calls usually means sending them to someone else's servers. CallXAI turns speech into text on your agents' own computers and encrypts it for your company before it goes anywhere.

  • We don't collect, read, sell or train on your calls, transcripts, leads or customer data.
  • Speech is turned into text on the agent's own computer. The audio isn't sent to us to be transcribed.
  • Transcripts are end-to-end encrypted to your company's own AI service. Recordings are encrypted on the agent's computer for your managers only.
  • The AI doesn't keep your prompts or use them for training. Nothing goes to services that collect data.
  • The AI is optional. Leave it out with the Dialer plan, or switch it off for any team.
  • A private server just for your company is available for $300 a month.

Read the privacy policy

Built for the rules where you operate

Calling laws differ from country to country. CallXAI gives managers the tools to follow them, and applies the rules they set to every agent and every call.

Verified businesses
Every company is verified before activation, with a short call, its company details and where it operates. Some features are switched on only after that check, depending on the rules in that country.
Calling hours and limits
Set calling hours in the client's local time, how many times a number may be called in a day, and places your teams don't call. The dialer applies these rules for everyone.
Consent and recording notices
Where a place requires the client's consent before a call, the dialer waits until consent is recorded. Recording notices are shown on recorded calls, and they can only be turned off for a verified company whose local law allows it.
Do-not-call
When an agent or manager marks a number as do-not-call, nobody in the company can dial it again.
Data protection
Each company's data is kept separate from every other company's, and call content is encrypted. We process your customer data only on your behalf, as a processor under GDPR and UK GDPR. A data processing agreement is available on request.
Your responsibility
Your company remains responsible for using CallXAI lawfully under the laws that apply to you and to the people you call. Our Acceptable Use Policy lists what is not allowed.

The AI is optional, and you choose which teams use it

When it's on, the AI works from your company's own material and from what your best agents do, and helps the rest of the team do the same. It also works for teams that call in more than one language.

  • Live tips during calls
  • Answers to client questions from your own material
  • An Ask the AI chat for agents
  • Call summaries and notes, written for you
  • Coaching, and practice calls to train new agents

AI, set per team

  • Sales teamOn
  • Renewals teamOn
  • Collections teamOff

The Dialer plan has no AI at all. It still includes every calling, lead and supervision feature.

Pricing per calling seat

A seat is anyone who makes or takes calls that month. Managers and teamleaders who only supervise are free. AI is chosen per team, so only callers on teams with AI switched on pay the AI price, and everyone else pays the Dialer price. Access is by invite while we launch.

Dialer

$99per seat a month

Teams of 1 or 2 callers: $129 a seat

Everything except AI.

Built-in dialer and backup lines, all dialing modes, numbers, leads and number checks, teams and roles, recording, listening in, leaderboards, sales and commission.

Dialer + AI

$199per seat a month

Dialer + $100 for AI

Teams of 1 or 2 callers: $229 a seat

Everything, including all AI features.

The whole Dialer plan, plus live tips, answers from your own knowledge, Ask the AI, call summaries, coaching and practice calls. Only callers on teams with AI switched on pay this price.

Pay a quarter ahead and save 5%. Pay a year ahead and you get 12 months for the price of 10. Payments made ahead are not refundable.

Company email add-on

$29 a month

Includes your company's own sending address and 3 mailboxes.

Extra mailbox, 5 GB
$5 a month
Extra sending address for a team
$19 a month
Inbox warm-up
$9 a month per mailbox
Domains
From $19.99 a year (.com), paid from your balance

The pay-ahead discounts apply to the email add-on. Domains are paid yearly at the live price and are not discounted.

Calls and numbers, paid as you use them

  • Calls are paid from a prepaid balance at a per-minute rate that depends on the country you call. They are billed in 6-second steps, with a minimum of 6 seconds, and unanswered calls are free.
  • Local numbers are paid monthly. Each number includes 500 inbound minutes a month, shared across your company. Extra inbound minutes are charged per minute.
  • Number checks and verification numbers are paid per use.
  • Pay by crypto top-up today. Card payments are coming. If a top-up needs a currency conversion, the payment network's conversion fee (about 1.5%) is added at checkout. There is no minimum term. If you pay monthly, you can remove seats or stop topping up at any time.
  • Invite reward. When a company you invited pays for its plan, you get 10% of its plan fees as credit on your balance for 12 months. The credit pays plan fees only, not calls or numbers.

How to get access

CallXAI is invite-only for now. A company that already uses CallXAI can give you an invite code.

Request access

Send us your work email, your company name, the number of calling seats and your invite code on the sign-up page. We reply within one working day to arrange a short verification call.

Every business is verified before activation. On the call we go through your company details and where you operate. Some features are switched on only after that check, depending on the rules in your country.

Once your company is verified, your manager gets the setup link, downloads the app for Windows or Mac, adds teams and agents, chooses a plan and tops up the balance. Agents then sign in with their email and start calling.

If you don't have an invite code yet, write to hello@callcenterx.cc and tell us about your team.

Questions managers ask us

If your question isn't answered here, email hello@callcenterx.cc.

Can you see our calls or our leads?

No. We don't collect, read, sell or train on your calls, transcripts, leads or customer data. Speech is turned into text on the agent's computer, transcripts are end-to-end encrypted to your company's own AI, and recordings are encrypted for your managers only.

Do we have to use the AI?

No. The Dialer plan has no AI at all. On the Dialer + AI plan you can switch AI off for any team.

Does the AI keep or learn from our calls?

The AI doesn't keep prompts or use them for training, and nothing is sent to AI services that collect data. What it learns from your best agents stays within your company.

Why do we need an invite code?

CallXAI is invite-only at launch, so new companies join through companies that already use it. Ask one of them for a code. If you don't know anyone who uses CallXAI, email us and tell us about your team.

Which countries can we call?

Calls are paid per minute and the rate depends on the destination. You can rent local numbers in many countries. Tell us where you call and we'll confirm coverage and rates before you start.

Some of our agents work from home on a VPN. Will that work?

Yes. CallXAI works with VPNs, and regional dialer servers, for example in Europe, keep the audio clear wherever your agents are.

What do agents need?

A Windows or Mac computer, a headset and an internet connection. You don't need desk phones or a separate phone system.

How do we pay?

Pay by crypto top-up today. Card payments are coming. If a top-up needs a currency conversion, the payment network's conversion fee (about 1.5%) is added at checkout. Plan seats are charged monthly, and calls, numbers and number checks come out of the balance as you use them. Calls are billed in 6-second steps with a minimum of 6 seconds, and unanswered calls are free. Each rented number includes 500 inbound minutes a month, shared across your company. You can also pay a quarter ahead for 5% off, or a year ahead and get 12 months for the price of 10.

How do you verify our company?

Before activation we have a short call with you and go through your company details and where you operate. Some features are switched on only after that check, depending on the rules in your country.

Who is responsible for following calling laws?

Your company is. CallXAI gives you tools such as calling hours in the client's local time, consent rules, recording notices and do-not-call marking, but you decide who is called and how. Our Acceptable Use Policy lists what is not allowed.

Do you offer a data processing agreement?

Yes. We process your customer data only on your behalf, as a processor under GDPR and UK GDPR. Email hello@callcenterx.cc to request the agreement.

Is there a contract?

No. There's no minimum term. On monthly payment, you stop by removing seats or not topping up. If you paid a quarter or a year ahead, that payment is not refundable.

Can we send cold emails?

No. Company email is for talking with your clients, one to one. Cold email and bulk sending are not allowed, and mailboxes used for them are suspended.

Can we use our own domain?

Yes. Connect a domain you already own, or buy one in the app at the live price, paid from your balance. A domain bought in the app is set up for you and renews automatically every year.

Can you set it up for us?

Yes. We can set everything up for you for $490, or free when you pay a year ahead or have 20 or more seats.

Do we get anything for inviting another company?

Yes. When a company you invited pays for its plan, you get 10% of its plan fees as credit on your balance for 12 months. The credit pays plan fees only, not calls or numbers. Bring 3 or more paying companies and you can become a partner: 20% of their plan fees for 24 months. We approve partners.

Can we have a server just for our company?

Yes. Your company can run on its own private server for $300 a month. Email hello@callcenterx.cc to ask about it.

Do large call volumes cost less?

Yes. Above 250,000 minutes a month, calls cost less. The volume price is applied automatically.

Who counts as a seat?

Anyone who makes or takes calls in a month. Managers and teamleaders who only supervise, listen in or manage leads are free. Callers on teams with AI switched on pay the Dialer + AI price, and the other callers pay the Dialer price. Teams of 1 or 2 callers pay the small-team price for each seat.

Set up CallXAI for your company

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